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Terms & Conditions

Please Read our TERMS OF SERVICE carefully, by using this website you agree to these Terms of Service.

 

Welcome to Allen Refrigeration & Equipment, these Terms of Service may be changed in the future without further notice. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service. Further, these Terms of Service apply exclusively to your access to, and use of, the Site and are in addition to the terms or conditions of any other agreement you may have with Allen Refrigeration & Equipment, for products, services or otherwise.

 

ORDERING – REFRIGERATION EQUIPMENT Allen Refrigeration & Equipment offers a shopping cart system for easy ordering of products. If you have questions or concerns pertaining to one or more of our products, please contact us first before placing your order. This could include questions about brands, types, sizes, weights, availability, etc. . Although we do try to keep all items up to date, it is sometimes not possible to do so and we would suggest you contact us should you have any concerns. Be sure to contact us before ordering, should you have any questions.  When placing an order for a cooler or freezer the shipping charges will not be displayed on the check out screen nor on the invoice immediately sent to you from the shopping cart system once you have completed your purchase.  You will receive a final paid invoice via email with the shipping charges included.  Shipping charges are listed under the "help" tab located on the bottom left of the home page, they are also listed on each product page or you can view shipping pricing for commercial refrigeration equipment here

 

ORDERING - PARTS ORDERS – Allen Refrigeration & Equipment cannot diagnose equipment problems for our customers ordering parts.  Parts are to be installed by a qualified licensed, insured technician. Allen Refrigeration & Equipment is not liable for any damages before or after a part is installed whether damages are directly related to the part being installed or not. Customer assumes all risk of property damages, fire, bodily injury, electrocution, burns, proper handling of refrigerant and any other circumstance directly or indirectly related to installation of parts purchased from us.  Allen Refrigeration & Equipment makes no claims or warrants no guarantee purchased parts will repair your unit; please consult with a licensed, insured service technician to properly diagnose your equipment and install parts.  The majority of parts we sell will ship straight from the manufaucturer.  All parts orders are final.  We do not accpet returns on replacement parts nor offer store credit.

 

PAYMENT PROCESSING - The fastest way to complete your order is via credit card.  We accept MasterCard, Visa and Discover.  Your credit card is not automatically billed at the time of check out.  We will manually process your payment via our onsite terminal.  All credit card information is destroyed immediately after processing, we do not keep any of this information on file.  Checks and money orders can take longer to process through the bank however they are accepted.  In this time, your order will be packaged but not shipped. Your check must clear our bank before any orders are shipped.  By accepting these Terms of Service  and completing a purchase through our online shopping system you are authorizing Allen Refrigeration & Equipment to process payment on the credit/debit card you provided.

 

SALES TAX - Customers residing in the State of Ohio and / or are having their item delivered in the State of Ohio will be charged Ohio sales tax at the current rate of 7.25% unless a tax exempt form is provided.

 

SHIPPING - REFRIGERATION EQUIPMENT - Once your order has been placed we will pull your item from inventory and send it through our final check out process.  Your item will be plugged in and retested by a certified technician and monitored for 24-48 hours prior to crating your item for shipping.  Once your item leaves our facility you will be notified via email of the freight carriers name, website address and tracking number so you can track your shipment online.  The freight company will call you 24 hours before delivery to schedule a delivery window. 

Your item will arrive on a semi trailer or large box truck.  THE TRUCKING COMPANIES WILL ONLY LOWER THE UNIT TO THE GROUND, THEY WILL NOT TAKE THE EQUIPMENT INSIDE YOUR STORE OR BUSINESS.  Large refrigeration equipment is heavy; please have extra help available to assist the truck driver in lowering the unit to the ground but do not under any circumstance put your self or others in harms way, severe injury or death could result trying to stop a unit that begins to tip over while being lowered to the ground.   

If the delivery driver does agree to take the unit inside your building, Allen Refrigeration & Equipment, LLC is not liable for any loss or damage to your property or equipment. 

You will be charged and inside delivery charge of $ 100.00 on the card you provided on your initial purchase if inside delivery is preformed.  This is the same fee the freight company charges us as we are the shipper. 

The freight company will contact you the day before delivery to schedule a delivery time (usually a 2-4 hour window) for the following day.  If someone is not at the delivery site when the driver arrives you will be charged a re-delivery fee of $ 75.00, if you are not prepared for your delivery and do not have adequate help to assist the driver in unloading your shipment in a timely manner you will be charged a detention unloading fee of $ 50.00.  Residential deliveries are subject to a $ 75.00 fee.  These are the same fee's the freight company charges us.  We will process the credit card you provided on your initial purchase for these charges.

 

INSPECT YOUR UNIT FOR DAMAGES BEFORE SIGNING THE DELIVERY RECEIPT.  IF THERE IS DAMAGE NOTE ALL DAMAGES IN DETAIL ON EVERY COPY OF THE DELIVERY RECEIPT SO YOU CAN FILE A FREIGHT CLAIM, IF YOUR UNIT HAS EXCESSIVE DAMAGE REFUSE THE UNIT AND CONTACT US IMMEDIATELY AT 937-223-0240 ANY TIME DAY OR NIGHT.  YOU WILL NOT BE RESPONSIBLE FOR RETURNED FREIGHT CHARGES IF THE ITEM ARRIVES WITH EXCESSIVE DAMAGE AND IS REFUSED.  Regardless of what the delivery driver says you DO have the right to unwrap your item and inspect if for damages.  Once we receive the damaged item back, we will ship out a replacement unit as soon as possible at no additional charge. All orders placed are normally shipped within 3 to 7 business days (excluding weekends and holidays). You will normally receive your order in 5-7 business days after shipping.

 

SHIPPING - REPLACEMENT PARTS - Replacement parts are generally shipped straight from the manufacturer or supplier.  Replacement parts generally arrive at your location with- in 7-14 business days via FedEx or UPS.

 

RETURNS - REFRIGERATION EQUIPMENT - Returns are only accepted if the unit arrives to your location with excessive damage and you have and email or written approval from either Tom, Jessica or Kathy.  In this case as stated above once we receive the damaged unit back we will then ship out a replacement unit as soon as possible.  Returns are not accepted for any other circumstance that may arise.  If you refuse your unit and do not have and email or written approval from either Tom , Jessica or Kathy you will be responsible for the original shipping charges, and the return shipping charges, the difference from you original invoice will be credited to you.  Returns are not accepted for any reason on any equipment leaving the United States.

 

RETURNS - REPLACEMENT PARTS - Unfortunately we do not accept returns on replacement parts nor offer store credit.  Once you place your parts order through our site the sale is final.  Please make sure you are ordering the correct replacement part(s) before checking out in our shopping cart system.  If you are unsure of the exact part you are looking for please contact our sales team with your cabinet model and serial number to insure you are purchasing the correct replacement part.   

 

WARRANTY- REFRIGERATION EQUIPMENT - Used equipment is sold unless otherwise noted with a 30 day parts and labor warranty beginning the day the unit leaves our facility.  If you do not plan to use your unit immediately let us know before shipping and we will hold it at no charge until you are ready.  If the unit stops working with-in the 30 day period you must call us immediately to report the issue, we are available 24 hours a day at 937-223-0240.  We will make every attempt to dispatch a licensed service company to diagnose and repair the issue at no charge that day.  If parts are needed it is at our discretion whether the service company obtains parts locally or we ship the parts to them.  In some cases used parts will be supplied just as they are used in our shop.  We do not, nor do the equipment manufacturers compensate for loss product/sales or overtime/weekend warranty service.  If the independent service company determines the issue has been caused by improper electrical supply, unit not on a dedicated circuit, installation, tampering or freight damage the warranty will be voided and you will be responsible for all service charges incurred.  If your unit is not at the location we originally shipped it to your warranty is voided.  There is no warranty on equipment purchased that is either shipped by Allen Refrigeration or the customer outside the United States.  New equipment comes only with the manufacturer’s warranty which varies from item to item.  Please contact our sales team with any questions.

 

WARRANTY - REPLACEMENT PARTS - Only the manufacturers warranty applies on replacement parts.

 

CUSTOMERS PURCHASING REFRIGERATION EQUIPMENT FOR RESALE - All refrigeration equipment purchased for resale is sold "IN AS IS CONDITION" with no warranty.  Allen Refrigeration's sales team knows the product we sell very well, therefore we cannot be liable for information another individual tells their customer.  The purchasing customer (our customer) assumes all risk of fright damages, property damages, fire, bodily injury, electrocution, burns and any other circumstance directly or indirectly related their sale of the equipment they purchased from us.

 

By placing an order with us online through our online ordering system, you agree to all of Allen Refrigeration & Equipment  Terms of Service.

 

 

 

PRIVACY – Allen Refrigeration & Equipment believes in protecting user privacy.  Users of the Site should refer to our Privacy Policy for information about how we use and collect information.  Your information will never be sold or distributed to anyone, any information entered into our site or verbally taken over the phone or through email is strictly for us to process your order.

 

COPYRIGHT - All Site materials, including, without limitation, the Allen Refrigeration & Equipment logo, design, text, graphics, other files, and the selection and arrangement thereof are Copyright © 1975-2013 Allen Refrigeration & Equipment and/or its suppliers ALL RIGHTS RESERVED. Except as stated herein, none of the material on the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Allen Refrigeration & Equipment or the respective copyright owner. Permission is granted to display and use the materials on the Site for personal, noncommercial and informational use only, provided that you may not, without the permission of Allen Refrigeration & Equipment or the respective copyright owner, (a) copy, publish, duplicate, or distribute any materials, (b) modify the materials or (c) remove or alter any copyright or other proprietary notices contained in the materials.

 

SITE ACCESS - Allen Refrigeration & Equipment allows you to make personal use only of the Site. Such use does not include, without limitation: (a) any resale or commercial use of the Site or content therein; (b) making derivative uses of the Site or its contents; or (c) use of any data mining, robots or similar data gathering and extraction methods. You are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of Allen Refrigeration & Equipment or any third party.

 

You may not use framing techniques to enclose any Allen Refrigeration & Equipment trademark, logo or other proprietary information (including the images found at the Site, the content of the Site, or the layout/design of any page or form contained on a page) without Allen Refrigeration & Equipment express written consent. Further, you may not use any meta tags or any other "hidden text" utilizing Allen Refrigeration & Equipment, trademark or product name without Allen Refrigeration & Equipment express written consent.

 

LINKING - You may create a hyperlink to the Site provided such link and the content associated with the link do not portray Allen Refrigeration & Equipment or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner. You may not use any Allen Refrigeration & Equipment logo or other proprietary graphic or trademark of Allen Refrigeration & Equipment to link to the Site without the express written permission of Allen Refrigeration & Equipment. This permission may be revoked at any time.

 

Allen Refrigeration & Equipment makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of sites accessible by hyperlink from the Site, or sites linking to the Site. These linked sites are not under the control of Allen Refrigeration & Equipment and Allen Refrigeration & Equipment is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. Allen Refrigeration & Equipment is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by Allen Refrigeration & Equipment of the site or any information contained therein. When leaving the Allen Refrigeration & Equipment site, you should be aware that Allen Refrigeration & Equipment terms and policies no longer govern, and therefore you should review the applicable terms and policies, including privacy and data-gathering practices, of that site.

 

 

Site Use - In using the Site, you agree:

 

  • Not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers or networks connected to or accessible through the Site or affiliated or linked Web sites.
  • Not to disrupt or interfere with any other user's enjoyment of the Site or affiliated or linked Web sites.
  • Not to attempt to obtain unauthorized access to the Site or portions of the Site that are restricted from general access.
  • In addition, you agree that you will comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on the Site.
  • Furthermore, Allen Refrigeration & Equipment is not responsible for the delivery or quality of any goods or services sold or advertised by third parties through or on the Site.
  • Providing your credit card information for payment entitles us to charge you the amount of your order plus shipping cost at the time the order is placed and before the order is shipped.

 

Indemnification - You agree to indemnify and hold harmless Allen Refrigeration & Equipment from any claim, action, demand, loss or damages (including attorneys' fees) made or incurred by any third party arising out of or relating to your conduct, your use of the Site or the services offered thereon, your violation of these Terms of Service, or your violation of any rights of a third party.

 

 

 

Disclaimer of Warranties

 

YOU UNDERSTAND AND AGREE THAT THE SITE AND THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.

 

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ITS AFFILIATES, AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION PROVIDED BY OR ITS SUPPLIERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, MERCHANTS, SPONSORS, LICENSORS OR THE LIKE SHALL CREATE A WARRANTY; NOR SHALL YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

 

YOU ACKNOWLEDGE THAT DOES NOT CONTROL IN ANY RESPECT ANY INFORMATION, PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES ON OR THROUGH THE SITE. EXCEPT AS OTHERWISE AGREED IN WRITING, AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF CONTENT OR PRODUCTS DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THE SITE.

AND ITS SUPPLIERS MAKE NO WARRANTY THAT THE SITE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT THE SITE OR CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. AND ITS SUPPLIERS DO NOT REPRESENT OR WARRANT THAT MATERIALS IN THE SITE OR INFORMATION PROVIDED BY VIA EMAIL OR OTHER MEANS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. NOR DO OR ITS SUPPLIERS MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF OR ITS CONTENT OR AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH USE OF THE SITE.

 

AND ITS SUPPLIERS ASSUME NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY A USER, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA FROM DELAYS, ERRORS, SYSTEM DOWN TIME, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION OR SERVICE INTERRUPTIONS CAUSED BY THE NEGLIGENCE OF , ITS AFFILIATES, ITS LICENSORS OR A USER'S OWN ERRORS AND/OR OMISSIONS.

SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

 

 

Limitation on Liability

UNDER NO CIRCUMSTANCES, INCLUDING WITHOUT LIMITATION NEGLIGENCE, SHALL OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, TRANSMITTING, OR DISTRIBUTING THE SITE OR RELATED SERVICES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SITE OR ANY CONTENT PROVIDED BY OR THROUGH THE SITE, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS SENT OR RECEIVED, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, USE, DATA OR OTHER INTANGIBLES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.